EOC: ORGANISATIONAL COMMUNICATION

Organisational Communication

The Why? and How? Of it!!

What is an organization?

• Only the firm, bank, hospital or school?
• Organized society?
• Family?
• A structured group
• It has advantages
• The only thread is communication

Organisational structure

• Hierarchial pyramid
• Communication relationships
• Flattened structure, Teams
• Centralised networks

1. Chain
2. Inverted Y
3. Leader centred wheel

• Decentralized networks

1. A circle
2. Open com

• Informal networks

1. Gossip chain
2. grapevine

Communication as a Necessity

TELL THEM I AM HERE!!

• In the beginning
• At home
• In the society

Kinds of Communication
Verbal communication
-Oral Communication
-Phone
-Public speaking
-Meetings

Non Verbal Communication
-The persona
-Body language
-Facial feelings and Eye Contact

In an Organisation

• We have common Goals
• Plan, Execute, Evaluate
• Deal with people
• Team and Network
• Attitudes

Hierarchy

Upward
-Reports,Data,Suggestions
-Information for decision making

Downward
-Requests, requirements
-Directives, comments

Lateral
-Contribution, explanation, cooperation

Upward Communication
-Communication with the higher ups ? Solutions

• please!!
• Time is important
• Appointment &Agenda
• Be Precise
• Give Accurate Information
• Clarify your point of view
• Don’t Assume
• Filtering problem, distortion

Downward Communication

• Top – Down Activity
• Policies and decisions,
• Targets and feed back!
• Don’t be Rude
• Listen to people
• Seek clarification
• Value the input
• Be empathetic
• Convince or activate
• Last word yours!

Crosswise Communication

• You with colleagues

-Develop Relations
-Give Feedback
– Share Information
-Avoid Arguments

•  No loose talk
•  Rumors will spread
•  Neither less nor more

Argument Vs Discussion

Heat                          Light

Closed mind           Open mind

Ignorance                Knowledge

Express Temper     Logic

Who is Right?         What is Right?

Question

Confrontation?

Don’t do that work, by which you are displeased if others do!

What is Empathy?

Sympathy
-Understanding and accepting

Apathy
-No understanding and no acceptance

Empathy
-Understanding and acceptance as per your judgment