The Why? and How? Of it!!
What is an organization?
Organisational structure
Communication as a Necessity
TELL THEM I AM HERE!!
Kinds of Communication Verbal communication -Oral Communication -Phone -Public speaking -Meetings
Non Verbal Communication -The persona -Body language -Facial feelings and Eye Contact
In an Organisation
Hierarchy
Upward -Reports,Data,Suggestions -Information for decision making
Downward -Requests, requirements -Directives, comments
Lateral -Contribution, explanation, cooperation
Upward Communication -Communication with the higher ups ? Solutions
Downward Communication
Crosswise Communication
-Develop Relations -Give Feedback – Share Information -Avoid Arguments
Argument Vs Discussion
Heat Light
Closed mind Open mind
Ignorance Knowledge
Express Temper Logic
Who is Right? What is Right?
Question
Confrontation?
Don’t do that work, by which you are displeased if others do!
What is Empathy?
Sympathy -Understanding and accepting
Apathy -No understanding and no acceptance
Empathy -Understanding and acceptance as per your judgment
Organisational Communication
The Why? and How? Of it!!
What is an organization?
Organisational structure
Communication as a Necessity
TELL THEM I AM HERE!!
Kinds of Communication
Verbal communication
-Oral Communication
-Phone
-Public speaking
-Meetings
Non Verbal Communication
-The persona
-Body language
-Facial feelings and Eye Contact
In an Organisation
Hierarchy
Upward
-Reports,Data,Suggestions
-Information for decision making
Downward
-Requests, requirements
-Directives, comments
Lateral
-Contribution, explanation, cooperation
Upward Communication
-Communication with the higher ups ? Solutions
Downward Communication
Crosswise Communication
-Develop Relations
-Give Feedback
– Share Information
-Avoid Arguments
Argument Vs Discussion
Heat Light
Closed mind Open mind
Ignorance Knowledge
Express Temper Logic
Who is Right? What is Right?
Question
Confrontation?
Don’t do that work, by which you are displeased if others do!
What is Empathy?
Sympathy
-Understanding and accepting
Apathy
-No understanding and no acceptance
Empathy
-Understanding and acceptance as per your judgment
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