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EFFECTIVE COMMUNICATION SKILLS
INTRODUCTION
Objectives
To understand the communication process
To appreciate the importance of communication
To improve upon participants-verbal communication – written & oral
To improve upon non-verbal communication – body language, listening skills, mannerisms
What is communication?
A process of transferring information from one entity to another:
Effective Communication
Types of communication (interpersonal, group, mass)
-Formal Communication
-Internal Vs External Communication
Communication is a Process
Communication is:
Why should you improve your communication skills?
7 Cs of Communication
Clarity-the quality of being clearly expressed
Completeness-Having every necessary part or everything that is needed
Concreteness-Certain and Specific rather than vague or general
Courtesy– Consideration for others or good manners
Conciseness-using as few words as possible to give the necessary information
Correctness– Accurate or without errors
Consideration-thoughtful concern for or sensitivity toward the feelings of others
These help reduce barriers of communication
Few major Barriers in communication
DO’S
DON’TS
FIRST IMPRESSION
It takes just a quick glance, maybe three seconds, for someone to evaluate you when you meet for the first time.
Formal Communication
Rules of communication:
Email etiquettes
Telephone etiquettes
Develop your English Skills
Do you know the pronunciation?
Practical ways to improve