EOC: EFFECTIVE COMMUNICATION SKILLS

This unit is about the effective communication skills we use in journalism.

 

EFFECTIVE COMMUNICATION SKILLS

INTRODUCTION
Objectives
To understand the communication process
To appreciate the importance of communication
To improve upon participants-verbal communication – written & oral
To improve upon non-verbal communication – body language, listening skills, mannerisms

What is communication?
A process of transferring information from one entity to another:
Effective Communication
Types of communication (interpersonal, group, mass)
-Formal Communication
-Internal Vs External Communication
Communication is a Process

commu

Communication is:

commmmmm
Why should you improve your communication skills?

  • Interact ? Socially/Professionally
  • Negotiate/present a case
  • To develop yourself as a professional
  • Competition (explain yourself better)
  • Cultivate/develop respect

7 Cs of Communication

  • Clarity
  • Completeness
  • Concreteness
  • Courtesy
  • Conciseness
  • Correctness
  • Consideration

Clarity-the quality of being clearly expressed

Completeness-Having every necessary part or everything that is needed

Concreteness-Certain and Specific rather than vague or general

Courtesy– Consideration for others or good manners

Conciseness-using as few words as possible to give the necessary information

Correctness– Accurate or without errors

Consideration-thoughtful concern for or sensitivity toward the feelings of others

These help reduce barriers of communication

Few major Barriers in communication

  • Unwillingness to communicate
  • Lack of Self-Confidence
  • Language differences
  • Vocabulary level
  • Voice quality
  • Assumptions
  • Distractions
  • Weak listening ability
  • Emotions
  • Less Interest

DO’S

  • Use simple words and phrases that are understood by most people.
  • Be friendly: We are drawn to those that make us feel loved
  • Think before you speak.”Better to remain silent and be thought a fool, than to open your mouth and remove all doubt.”
  • Increase your knowledge on all subjects you are required to speak.
  • Speak clearly and audibly.
  • Check twice with the listener whether you have been understood accurately or not
  • In case of an interruption, always do a little recap of what has been already said.
  • Don’t talk too much
  • Be your authentic self
  • Always pay undivided attention when communicating
  • Practice humility-modesty about your importance
  • Speak with confidence-self assurance about own attributes
  • Be a good listener-listening as or more important than speaking
  • While listening, always make notes of important points.
  • Always ask for clarification if you have failed to grasp other’s point of view.
  • Repeat what the speaker has said to check whether you have understood accurately.
  • Pay attention to your body language-it communicates more than words
  • Be concise-get to the point
  • Vary your vocal tone

DON’TS

  • Do not instantly react and mutter something in anger
  • Do not use technical terms & terminologies not understood by majority of people
  • Do not speak too fast or too slow
  • Do not speak in inaudible surroundings, as you won’t be heard
  • Do not assume that every body understands you
  • While listening do not glance here and there as it might distract the speaker
  • Do not interrupt the speaker
  • Do not jump to the conclusion that you have understood  everything

FIRST IMPRESSION
It takes just a quick glance, maybe three seconds, for someone to evaluate you when you meet for the first time.

  • Be on Time
  • Be Yourself, Be at Ease
  • Smile!
  • Be Open
  • Small Talk
  • Be Positive
  • Be Courteous And Attentive

Formal Communication

Rules of communication:

  • Go through channels
  • Adhere to orders and direction coming from above
  • Escalate problems as needed going through your chain of command
  • Avoid badmouthing…..superiors/colleagues

Email etiquettes

email

  • Naming email ID
  • Bad Example : coolbuddy_23972@site.com
  • Good Example : Firstname.lastname@site.com
  • Email greeting and sign-off consistent with the level of respect and formality of the person you’re communicating with.
  • Write the name of the person, avoid blank emails, respond in time
  • Do not send private, personal mails which are not meant to be shared on official platforms.
  • Double check your list of recipients
  • Don’t use CAPS
  • Avoid using short forms, real words, emotions, jargon, or slang
  • Don’t ignore your subject line
  • Always include a professional signature
  • Remember your email is a reflection of you

Telephone etiquettes

600-00177073

  • Answer the phone within 3 rings
  • Speak softly
  • Greet effectively
  • Introduce yourself, organization, opportunity
  • Talk with a smile in your voice
  • Be polite
  • Wrap it up
  • Use a good closing line
  • Do not hold the instrument with the mouthpiece cupped in the hand. Hold the instrument by the handle.

Develop your English Skills

  • Get a good dictionary
  • Concentrate on using correct grammar
  • Read
  • Capture new words
  • Listen to yourself…Imagine yourself speakingRecord your Voice & listen
  • Learn to pronounce correctly

Do you know the pronunciation?

  • Buffet
  • Develop
  • Rendezvous
  • Executive
  • Wednesday
  • Transfer
  • Jewelry
  • Vehicle
  • Pizza

Practical ways to improve

  • Download & install Word Web or any other free dictionary?http://wordweb.info/free/
  • Listen, watch & read
  • Treat each call as a single performance
  • Speak as much as possible in ENGLISH at work
  • Daily email, tweet, blog post or facebook post with 2 new words

 

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