MT2: UNIT 2 COMPUTER TELEPHONY INTEGRATION – MULTIMEDIA ACCESS SYSTEMS

In this unit we will consider the technology known as the Computer Telephony Integration. The unit will equally analyse the origins, functions and forms of Computer Telephony Integration. 2.0 OBJECTIVES At the end of this unit, you should be able to: Give a concise description of the forms of Computer Telephony Integration? Explain the need for a computer Telephony Integration Explain the First-party call control form of CTI